Shipping Policy
1. Order Processing Time
Under normal circumstances, all orders will be processed and arranged for shipment within 1-2 business days after successful payment and confirmation (excluding Saturdays, Sundays, and public holidays).
In special situations (e.g., major promotions, product pre-orders, or force majeure events), we will announce potential delays on our website and notify you via email whenever possible.
2. Delivery Areas and Methods
We provide shipping services to the following regions, with different delivery options based on the destination:
Hong Kong, Mainland China, Macau, and Taiwan
| Delivery Method | Description | Free Shipping Threshold (after discounts) |
| SF Express Home Delivery | Products will be delivered directly by SF Express to the address specified in your order. | HKD 300 (Hong Kong orders) HKD 500 (Macau, Taiwan, and Mainland China orders) |
| SF Express Pickup Points | You can choose a nearby SF Express self-pickup station, smart locker, or convenience store. SF Express will notify you via SMS when the product arrives at the pickup point. Please refer to the SMS for the exact pickup time. | HKD 300 (Hong Kong orders) HKD 500 (Macau, Taiwan, and Mainland China orders) |
Estimated Delivery Time: After shipment, delivery usually takes 3-4 business days (remote areas may require additional time).
Overseas Regions (including but not limited to the Americas, Europe, Australia, New Zealand, and other Asian countries)
| Delivery Method | Description | Free Shipping Threshold (after discounts) |
| DHL Express | We use DHL for international express services. After ordering, DHL will send you the tracking number and estimated delivery time via SMS and/or email. | HKD 800 |
Estimated Delivery Time: After shipment, delivery usually takes 7-10 business days.
Note: Due to global pandemics, weather conditions, customs inspections, or other force majeure events, delivery times may be extended. DHL may impose emergency surcharges, which will be covered by Stonesecret.hk. However, we reserve the right to update shipping fees in response to adjustments in logistics company policies.
3. Shipping Fees
If the order does not meet the free shipping threshold above, the system will automatically calculate shipping fees during checkout based on the destination and package weight/volume.
We periodically review and update shipping standards. All shipping fees are as displayed during checkout.
4. Taxes and Duties
International Orders (including Mainland China, Macau, Taiwan, and overseas regions):
- Product prices do not include any import duties, taxes (e.g., VAT, GST), or customs processing fees that may be levied by the destination country/region.
- These fees are the responsibility of the recipient.
- Customs authorities have the right to inspect packages according to local regulations, which may cause delivery delays. We have no control over such processes and are not responsible for delays caused by them.
Recommendation: If you have questions about import taxes, we advise consulting your local customs department for relevant regulations and estimated costs before placing an order.
5. Order Tracking
Once your order is shipped, we will send you a shipping notification and tracking number via email. You can also track your order using the following links:
- SF Express Orders: Track on the SF Express official website: https://www.sf-express.com/hk/en/. Enter the tracking number.
- DHL Orders: Track on the DHL official website: https://www.dhl.com/en/express/tracking.html. Enter the tracking number.
6. Failed Deliveries and Incorrect Addresses
Please ensure that the shipping address, contact number, and email address provided are accurate. If a delivery fails due to an incorrect or incomplete address, the recipient not being available at the specified address, or inability to contact the recipient, any additional costs (e.g., return shipping fees, redelivery fees) will be borne by the customer.
If the package is returned, we will contact you to arrange shipment, and you will need to pay the relevant shipping fees. If you request refund, the product amount will be refunded after deducting round-trip shipping fees and related handling costs.
7. Delivery Delays and Uncontrollable Circumstances
We sincerely apologize for delays caused by the following circumstances but cannot be held responsible:
- Peak holiday periods (e.g., Lunar New Year, Christmas)
- Force majeure events such as severe weather, natural disasters, or pandemics
- Events beyond our control, such as customs inspections, strikes, or transportation disruptions
8. Other Inquiries
If your country/region is not listed as a delivery option during checkout, or if you have any special delivery requirements, please contact our customer service team via email: stonesecret.hk@gmail.com.
This Shipping Policy is part of our Terms and Conditions.
Note: This Shipping Policy may be updated periodically. Please refer to the latest version published on our website. Last updated: August 30, 2025.
